Refusing a Prescription - British Columbia

When a prescription is processed with an error, it may need to be refused. All refusals submitted to PharmaCare must be submitted with an Intervention Code. When a refill is refused:

• If it is the first fill, it is removed from the patient's Profile.
• If it is not the first fill, it remains on the patient’s profile with a status of Cancelled.

To refuse prescription in British Columbia:

1. Search for and select the patient.
2. Select the Profile tab.
3. Select the prescription(s) that need to be refused.
4. Select Correct.
   
   The Correct window appears.
5. Select Refuse.
   
   A prompt appears to validate if the prescription(s) should be refused.
   
6. Select Yes. The Rx Detail > Third Party tab opens.
7. Select Add. A new dropdown is added in the For Reversal section.
8. From the dropdown, select the appropriate intervention code from the list. This is the intervention code that PharmaCare will see.
   
9. Select OK.